SHIPPING CARRIERS
Delivery will be made using CITYLINK Malaysia. All delivery will be supplied with a tracking code to track your shipment.

DELIVERY TRACKING NUMBER

Delivery tracking number will be emailed to you once it is made available. We usually ship within 2-3 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in CITYLINK tracking system. CITYLINK normally keys in tracking code at the end of the day.

TRACKING YOUR PARCEL

You can use tracking code provided and key it into the following links to track your shipment: CITYLINK

RECEIVER’S RESPONSIBILITY

It is the customer’s responsibility to arrange a receiver for the shipment. Denai can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address. Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.

 

SHIPPING NATIONWIDE IN MALAYSIA

-We ship throughout Malaysia including Sabah and Sarawak.

-Shipping cost for Peninsular Malaysia is RM10.00 onwards. Sabah and Sarawak is RM18.00 onwards. Shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout.

 

DELIVERY DURATION

Upon confirmation of payment, delivery is usually within 5 working days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 7 business days. Even though our working day is daily but delivery have to follow based on CITYLINK working day which is Monday until Friday.

INTERNATIONAL SHIPPING

We ship to worldwide, however the charges may vary depending on the country. For details of the charges, you can visit here.

 

ARRANGING FOR SELF PICK UP

Self-collection on your orders is available. You can pick up your order during our working hours at Denai Boutique No 48, Ground Floor, China Town, Jalan Putra Square 2, 25200, Kuantan, Pahang. NO SHIPPING FEE for self-pick up. Please tick the ‘Self pick up option during your check out process.